"Your travel partner globally"

BOOKING TERMS AND CONDITIONS

You and your traveling companions are deemed to have read, understood and accepted the following booking terms and conditions. Airfil Travel and Tours Ltd shall be referred to as "Company" in the terms and conditions below. The terms and conditions below apply to all types of bookings, unless otherwise stated. In event of any conflict, the terms and conditions herein shall prevail.

 1). COMMITMENT TO EXCELLENCE AND ETHICAL PRACTICES

We adopt a mindset of quality, excellence and innovation so that our level of service to our customer is continually enhanced. We aim to provide reliable services that meet or exceed expectations of our customers. We aim to ensure that the services we provide are of satisfactory quality.
The company adopts fair and ethical business practices as well as accurate marketing communications at all times.

 2) RESERVATIONS AND PAYMENTS

A deposit is required upon making a booking. A reservation is made upon the payment of the deposit amount as specified below. The deposit forms part of the final payment. The balance of the payment is to be paid in full to the Company within two weeks in order for confirmation to take effect and for the departure date to be finalized. Failure to comply may result in the automatic cancellation of the reservation and the forfeiture of deposit. All reservations are on a first-come-first- served basis. The Company reserves the right to recover any outstanding arrears, via other channels, including collection agencies or legal recourse in the event that full payment is not received. 

3) CANCELLATION POLICY

1. Cancellation of bookings must be made in writing and received by the Company (email address: info@airfiltravel.com and airfil.enquiry@gmail.com), Cancellation fees on per passenger and are as follows: 

2. Cancellation Fees
The cancellation fees apply to air ticketing / tours and all services operated by the Company. For any ticketing / tour products and/or individual components supplied by third (3rd) parties, the cancellation policy/fees will be subjected to the terms and conditions of the third (3rd) party(ies) and will apply with an additional $50 per passenger handling fees charged by the Company.

3. Cancellation by Company
Please note that the Company acts as an agent for travel services rendered and reserves the right to cancel any air ticketing /  tours prior to departure for any reason including but not limited to insufficient number of participants or when arrangements cannot be confirmed. The Company may, if it so chooses, recommend alternate tours to you for your consideration. Should you decide not to accept the suggested alternative/s, all refunds will be made accordingly by the Company without any further obligations. The Company shall not be held liable for any contingent costs incurred by the Customer arising from the cancellation. Refunds will typically take around four (4) to six (6) weeks from the date the Company received your refund application. However, during the high volume/peak period, refunds may take more than six (6) weeks. 

4) AMENDMENT POLICY

1. General Amendments
All amendment requests must be made in writing and are subject to availability and confirmation by the Company.
Any re-issuance, re-booking or amendments made by passenger after reservations have been confirmed, will incur additional charges per amendment. 

2. Amendments to Flights/Air Tickets
Tickets issued are restricted to a specific airline and are non-negotiable, non-reissuable, non-refundable and non-re-routable. Any alteration of the routing or change of date by the passenger is solely at their own risk and no refund will be given for any unutilized flight.
Any flight amendments, extension, deviation on the return date which is different from the group, is strictly on request and subject to the airline’s terms and conditions, additional charges and seat availability. Any additional charges imposed by the airline will be borne by the passenger, for tours operated on charter flights, no extension or deviation will be permitted. 

3. Amendments to Departure Date and Tour Type
For amendments to departure date and tour type, cancellation charges as stated above will apply. 

4. Air Ticket- Group Tours
Group tickets will be issued without prior notice once a booking has been made. Once issued, no amendment/extension/refund of tickets is allowed. 

5. Air Tickets
Promotional Air Tickets: No extension of air tickets is allowed once tickets are issued. There is no refund value on the air ticket.
Non-Promotional Air Tickets are subject to the amendment charges from the airline and the Company. All amendments are on request basis and are subject to seats availability, taxes and airfare difference. 

6. Amendments on Tour Itinerary/Flight Schedule (By Company)
The Company reserves the right to make any changes at any time without prior notice due to unforeseen circumstances without any obligations and/or compensation. 

5) REFUND POLICY

1. Unutilized Tour Components
No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare that are not utilized by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after commencement of the tour. 

2. Tour Cancellation (By Customer)
Upon cancellation of your tour and/or travel services, the Company will refund the deposit paid according to the charges stipulated in section 3 (under cancellation policy). All refunds will typically take around 4-6 weeks. However, during the high/peak season, it may take more than 6 weeks. 

3. Air Tickets
The Company acts as an agent for the airlines. All air ticket refunds subject for approval, depending on the individual carrier/airlines. 

4. Tour Packages (when tours unable to confirm)
The Company acts as an agent for the service suppliers. All tours and travel package arrangements are still subject to confirmation after a deposit or full payment has been made. In the event that the reservation is unable to be confirmed, the Company will endeavor to notify you two (2) weeks prior to the departure date and a refund of the deposit or the tour fare will be made if the reservation is cancelled as a result of not being able to confirm the reservation. 

5. Refund Mode
Refund mode will be in accordance with the Customers’ payment mode. For payments made by credit card, refunds will be made via the credit card company, within approximately 4-6 weeks or 8 weeks during the peak season. 

6) MODES OF PAYMENT

1. All payments must be in New Zealand Dollars and can be made by cash, EFTPOS, or credit cards. 

7) TOUR FARE INCLUSIONS

The tour fare includes return economy class group tour air ticket, airport transfer (if any), accommodation on a twin sharing arrangement otherwise single room supplement charges will apply, admission fees, meals and sightseeing programs as stipulated in the tour itinerary. The duration of the tour package includes the day of scheduled departure and the day of scheduled return and neither of these are full days. All tours are conducted in English unless otherwise specified. 

8) TOUR FARE EXCLUSIONS

The tour fare excludes airport taxes, security tax, airline insurance surcharges, airline fuel surcharges, taxes & fuel surcharges, port taxes, visa fees, service fees as specified by the airline or airport authorities where applicable custom user fees, Nordic environment tax, all domestic flights for (land tour packages), excess baggage charges, room service, beverage charges, laundry charges, travel insurance, gratuities, service fees, tipping porterage and all items of personal nature. 

9) CHILD FARE 

Child fare is applicable to children below 12 years of age on the date of scheduled departure from New Zealand and or arrival date to New Zealand. The child fare is based on twin -sharing accommodation arrangement with two (2) adults, with no additional bed. A surcharge will be imposed where an extra bed is required for the child, or where the child occupies a room with only one (1) adult. 

10) ACCOMMODATION

1. In the event that the accommodation stipulated in the tour itinerary or special accommodation arrangements, as requested are not available, every effort will be made by the Company to offer alternate accommodation of similar standard. 

2. If you wish to occupy a single room, you are required to pay a single supplementary amount as reflected in the tour booking form. 

11) TRAVEL INSURANCE 

Arrangement of travel insurance coverage is highly recommended for trip cancellation, loss of baggage, deposit, personal accident, injury, illness etc. Under no circumstances, shall the Company be construed as a carrier under a contract of carriage of a passenger and of his/her baggage and other personal belongings. 

12) TRAVEL DOCUMENTS 

1. You shall ensure that you have a valid international passport with a minimum of six (6) months validity from the date of scheduled return to New Zealand with at least 4 blank pages side by side. Prior to the scheduled departure date, you shall obtain the relevant valid visas and, health/vaccination certificates, that may be required at the destination of travel in the tour itinerary. 

2. Visas
Different embassies/consulates require varying lengths of time to process visa applications. It is each passenger’s SOLE responsibility to ensure that he/she has a valid visa for travel to countries that require them to apply for the visa. Please check with our sales office regarding your visa requirements at least two (2) months before your intended trip to ensure the visa requirements are fulfilled. However, cancellation charges will apply should your visa be not approved. Airfil Travel will not be responsible for any expenses incurred and will not reimburse or refund any tour fare if the passenger is deported or refused entry by the immigration authorities on the tour for whatever reason, including improper travel documents, quarantine, custom regulation and possession of unlawful items or irregularities that may cause harm/damage to person or property. Passengers are solely responsible for ensuring that they have all their valid travel documents (passport, visa etc). 

3. Where applicable, you shall be responsible for obtaining the necessary exit permits from the relevant authorities, valid for the duration of the tour itinerary. It is recommended to register yourself with the Ministry of Foreign Affairs for your trip. 

13) BAGGAGE

Passengers departing on full service carriers will typically have a check-in baggage allowance and one (1) piece of hand-held baggage as permitted by the respective carriers. Charges imposed by carriers for baggage in excess of such allowance shall be borne by you. The Company is not responsible for your baggage in the event of a claim against any other Parties including but not limited to travel insurance companies, hotels, carriers and other transportation companies. 

14) EXTENSION OF STAY AND DEVIATION

An extension of stay and deviation may be permitted at the final foreign destination and at the end of the tour itinerary subject to the maximum validity and restrictions of the air ticket issued to you and the availability of a confirmed return flight and accommodation for you, prior to the scheduled date of departure. It is your responsibility to hold a confirmed seat for your return flight. In the event that the requested extension stay and/or deviation is unable to be confirmed two (2) weeks prior to the scheduled departure date, you shall be deemed to be participating in the tour package according to the original tour itinerary and under such circumstances, the costs/charges imposed, if any, shall be borne by you. Any extension of stay or deviation will be at your own expense and transfers to the airport will not be provided. For tour packages involving charter flights, no extension of stay or deviation shall be permitted.

15) RESPONSIBILITY 

1. The Company acts as an agent for the carriers, transportation companies, hotels, cruise liners and other principals of the tour package. The Company accepts no responsibility for any injury caused to you, loss or expenses incurred by you and damage to your belongings where the Company has not been negligent nor in breach of any duty and or where the aforementioned injury, loss, expenses and or damage results directly or indirectly from any occurrence beyond the Company’s control and or including but not limited to the breakdown of equipment, strike, delay, weather, medical reason, theft, quarantine regulation, customs regulation, cancellation, change in the tour itinerary and or flight and or other transport schedules, deportation and or refusal entry by immigration authorities resulting from the possession of illegal and or unlawful items and or holding invalid travel documents and or behavior and or activities are considered subversive by the foreign government concerned. 

2. The failure of the client to follow reasonable instructions, including but not limited to check-in and or check-out places and/or times or other causes and the losses and or expenses resulting there from shall be borne by the client. All necessary travel documents shall be the responsibility of the person participating in the tour package. 

3. The Company may: 

● Alter tour itineraries, travel arrangements, accommodation due to unforeseen changes in flight or other transportation schedules, conditions in the countries of travel or transit according to the tour itinerary or upon the occurrence of a force majeure event and such alteration may be deemed appropriate by the Company with or without prior notice to you. 

● Cancel any reservations prior to departure for reasons including but not limited to the insufficient number of participants the occurrence of which would require the deposit or tour fare to be refunded without further obligations on the part of the Company, upon your surrender to the Company of all documents issued by the Company for the purpose of the tour package. The Company will recommend alternative tours, either to the same destination or other destinations. Should you decide not to accept the alternative/s, all monies paid by you shall be refunded in full by the Company without further obligations on the part of the Company.

● Require any individual to withdraw from the tour if it is deemed that his or her behavior or conduct is detrimental to or incompatible with the health, safety interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person. 

● Specify the language(s) in which the tour guide will conduct commentary in. No tour guides, tour leaders or other employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company. All tour fares for the respective tour packages are correct at the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares. No refund will be made to any person for unused air tickets or for unconsumed meals, attractions and associated tour arrangements or accommodation not used in part or in full. All tour prices quoted are in Singapore Dollars. 

16) NO VARIATION OF CONDITIONS

These terms and conditions shall not be amended or waived except by written agreement between you and the Company. 

17) COMPLAINTS AND CLAIMS 

Any complaint and or claim shall be submitted in writing within fourteen (14) days from the date of return to New Zealand on the last day of the tour itinerary, for the company’s investigation. No responsibility is accepted in respect of any complaint and or claim not so made. 

18) CONFIDENTIALITY OF INFORMATION 

The Company will consider every transaction as confidential and will not disclose any information without your permission unless as required by law.

(Effective 08 October 2024)