Privacy Policy
Last updated: 11 April 2026
Airfil Travel (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or interact with our website https://airfiltravel.com (“Website”) or use our travel and tour services.
By accessing or using our Website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Who We Are
Airfil Travel is a travel and tours business operating in New Zealand. Our services are designed to assist individuals and travelers with travel-related information, enquiries, and bookings.
Business details:
Airfil Travel
Stokes Valley, Lower Hutt 5019, New Zealand
Email: info@airfiltravel.com
Phone: 027 900 1250
We comply with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles when handling personal information.
2. What Personal Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our Website or contact us. This may include your name, email address, phone number, and any other details you provide when submitting enquiries, requesting information, subscribing to updates, or communicating with us.
In the context of travel services, you may also provide additional information relevant to your enquiry or booking, such as travel preferences, destination interests, or passenger details. We only collect information that is reasonably necessary to provide our services or respond to your requests.
We may also collect limited technical information automatically when you visit our Website, such as your IP address, browser type, device information, pages visited, and general usage data. This information helps us understand how visitors use our Website and improve its performance and user experience.
3. How We Collect Information
Personal information is collected directly from you when you fill out forms on our Website, send us emails, contact us by phone, or otherwise communicate with us. Technical and usage data may be collected automatically through cookies, analytics tools, or similar technologies when you browse our Website.
We do not collect personal information through unlawful or unfair means.
4. How We Use Your Information
We use personal information for purposes directly related to our business operations and the services we provide. This includes responding to enquiries, providing travel information, assisting with bookings, communicating updates or changes, and improving our Website and services.
Your information may also be used for internal record-keeping, administrative purposes, and to comply with legal or regulatory obligations. Where you have opted in, we may use your contact details to send you relevant updates, promotions, or travel-related communications. You may opt out of such communications at any time.
We do not use your personal information for purposes that are unrelated to our services without your consent.
5. Cookies and Website Analytics
Our Website may use cookies and similar technologies to enhance user experience, analyse traffic, and understand how visitors interact with our content. Cookies are small data files stored on your device that help websites function effectively and remember user preferences.
You can choose to disable cookies through your browser settings. However, doing so may affect the functionality or performance of certain parts of the Website.
6. Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties. We may disclose personal information only where it is necessary to provide our services or where required by law.
This may include sharing relevant information with trusted third-party service providers such as travel suppliers, tour operators, or technology partners, strictly for the purpose of delivering travel-related services requested by you. These third parties are expected to handle your information in accordance with applicable privacy laws and only for the intended purpose.
We may also disclose personal information if required to do so by law, court order, or regulatory authority, or where disclosure is necessary to protect our legal rights or the safety of others.
7. Overseas Disclosure
Some third-party service providers we work with may be located outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient protects the information in a manner consistent with New Zealand privacy standards.
8. Data Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Our Website uses standard security practices, and access to personal information is restricted to authorised personnel only.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.
9. Data Retention
We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.
10. Your Rights Under New Zealand Privacy Law
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request correction of that information if you believe it is inaccurate, incomplete, or outdated.
If you wish to access or correct your personal information, please contact us using the details provided in this Privacy Policy. We may require verification of your identity before processing your request.
If you are dissatisfied with our response, you have the right to complain to the Office of the Privacy Commissioner of New Zealand.
11. Third-Party Websites
Our Website may contain links to third-party websites for your convenience or additional information. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our Website and services are not specifically directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without parental consent, please contact us and we will take appropriate steps to remove such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be effective immediately upon being published on our Website. The “Last updated” date at the top of this page indicates when the policy was most recently revised.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the details below:
Airfil Travel
Stokes Valley, Lower Hutt 5019, New Zealand
Email: info@airfiltravel.com
Phone: 027 900 1250